
An AI helpdesk that puts every support channel in one inbox
Grounded in available product and source data
Zono Support is a helpdesk built for teams that sell software. Messages from email, live chat, Slack, Discord, WhatsApp and other channels all arrive as threads in a single list, and your reply goes back to the customer through the channel they used.
An AI agent answers from your help center, saved replies and past tickets, and hands the conversation to a person when confidence drops or a word like refund comes up. Customer records can be checked against marketplace purchases before anyone replies.