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One AI engine that handles customer support on every channel
Grounded in available product and source data
Open puts one AI engine across every channel a customer uses: voice, chat, email, WhatsApp, Slack and social. The same agent answers in each place with the same context, so support does not have to be rebuilt per channel, and it works on top of the helpdesk you already run.
Six agents cover different jobs. The Inbound Agent resolves requests end to end, the Outbound Agent reaches out before customers do, the Assist Agent helps your team reply, the QA Agent scores every conversation, the Customer Understanding Agent reads trends and sentiment, and the Apps Agent builds new flows from a description.
